Return and Refund Policy – Black World Sky LLC

Effective Date: August 15th, 2024

At Black World Sky LLC, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund policy to address your needs.

1. Return Policy

We accept returns within 30 days of the purchase date under the following conditions:

  • Condition of Products: Products must be returned in their original packaging, in new and unused condition, and free of any damage.
  • Return Shipping Costs: The customer is responsible for all return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.

2. Refund Policy

Once we receive your returned item and verify its condition, we will process your refund. Please note the following:

  • Inspection: All returned products will be inspected upon receipt. If the item is found to be in its original condition and packaging, a refund will be issued.
  • Exclusions: We do not offer refunds for items that are returned damaged, used, or not in their original packaging.
  • Processing Time: Refunds will be processed within 10 business days of receiving the returned item. The refund will be applied to the original method of payment used at the time of purchase.

3. Non-Refundable Items

Please note that the following items are non-refundable:

  • Damaged Products: We do not accept returns or offer refunds for products that are damaged after purchase.
  • Opened or Used Items: Products that have been opened or used are not eligible for a refund.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@blackworldsky.com with your order number and reason for return.
  2. Receive Authorization: Our team will provide you with a return authorization and instructions on how to send your item back to us.
  3. Ship the Item: Pack the item securely in its original packaging and ship it to the address provided in the return instructions. Ensure the package is sent using a trackable method.

5. Contact Information

If you have any questions or need further assistance with your return, please contact our customer service team:

  • Email: info@blackworldsky.com
  • Phone: +1 479-398-3478
  • Mailing Address: 7901 4th ST N STE 17384 ST Petersburg, FL 33702

Thank you for shopping with Black World Sky LLC. We appreciate your business and are here to ensure your satisfaction with our products and services.